Privacy policies
Are you concerned about how your personal information is handled in this online store? Then you've come to the right place.
Below, you can read about how we at MISSMAYA manage personal information and get information about your rights as a registered user with us. We hope you find what you are looking for here. You can also contact us if you have any questions about how we handle your information. We prioritize security and transparency in this area, and we take your inquiries seriously.
Data Controller
Name: Dia Dia Norge AS.
Phone: +47 402 97 688
Email: kundeservice@missmaya.no
Address: Tollbugata 70, 3044 Drammen.
Why do we process personal data?
We collect and process personal data to provide visitors to our website with the services and products they request. We also aim to offer better and more relevant content to each customer, as well as to build strong and lasting relationships with our existing customers.
When do we process personal data?
Below is a list of when and how we process personal data in each case. Note that all processing is based on consent, except for the collection of data during purchases, where certain information must be provided to complete the transaction. In this case, the legal basis for processing is the contract agreement.
Newsletter
Where: The online store's newsletter.
What is stored: Email address.
Purpose of processing personal data: To send out newsletters.
Storage period: Indefinitely. Until you unsubscribe from the newsletter or request deletion.
Legal basis for processing: Consent.
Security: The information is stored on a secure server. Contact us for further information about security.
Data processor (third party): Mailchimp.
Purchase in the online store
Where: In the store's checkout.
What is stored: First name, last name, phone number, email, street address, postal code, city, product name, quantity of items, selected shipping options, name of chosen payment method (e.g., Klarna Invoice), and price are also stored. Birth and personal identification numbers are only required for financing services and are not stored in the online store. Birth and personal identification numbers are collected and processed only by the payment provider. Company name, organization number, and contact person are required for business purchases.
Purpose of processing personal data: To complete a purchase in this online store, name, address, and contact information are required for payment processing and shipment of goods, as well as sending invoices when selected. Contact information may also be used to contact the buyer in connection with the purchase. Birth and personal identification numbers are used by the financing provider to conduct a credit check in connection with the use of invoice and financing services. The information will also be used for accounting purposes.
Storage period: Personal data is stored in accordance with the Accounting Act, usually for 10 years after the end of the fiscal year. If an agreement on extended warranty for the product is made, the information will be stored for as long as the warranty is valid but not less than 10 years.
Legal basis for processing: Necessary for contract conclusion/purchase and for accounting.
Security: The information is stored on a secure server. Contact us for further information about security.
Data processors (third parties):
- Klarna
- Vipps
- Visa
- Mastercard
- Bring
- DHL
- Visma Mamut
Contact Form/Customer Inquiries
Where: Contact form on the website.
What is stored: First name, last name, phone number, email + inquiry.
Use of personal information: The information is used to respond to your inquiry. If you have previously submitted an inquiry registered under the same name, phone number, or email address, we will be able to see your inquiry history. We do this to provide better answers to your questions, especially if they are related to previous inquiries or purchases.
Storage period: Information related to your inquiries is stored for as long as necessary to respond to your inquiries.
Legal basis for processing: Consent.
Security: The information is stored on a secure server. Contact us for further information on security.
Data Processor (third party): Microsoft Outlook.
Creation of Customer Profile in the Online Store
Where: Under "My Account/Create Customer" on the website.
What is stored: First name, last name, address, phone number, password, and email address.
Use of personal information: The information is used to create a customer profile for you. In your customer profile, you can view purchases you have made in the store, as well as edit and customize the personal information you have provided to us. You can also subscribe to newsletters on your customer profile.
Storage period: Information associated with your customer profile is stored until you request its deletion.
Legal basis for processing: Consent.
Security: The information is stored on a secure server. Contact us for further information on security.
Cookies: This online store uses cookies to provide you with a better user experience across all channels. The use of cookies is based on consent through cookie settings in your browser, as well as your continued use of our pages
Processing of Specific Types of Personal Information Outside the EU and EEA
Third-Party Supplier Outside the EU/EEA: Mailchimp.
Where the information is processed: USA.
The country's laws provide adequate protection for personal information: Yes.
Your Rights/Access to Your Personal Information
If you are registered in our systems, you have the right to access the data we have about you if you wish. This means you can have the data sent to you, or you can be informed about where you can find this data. In some cases, we may need to request additional information from you to confirm your identity before granting access. Please contact the data controller if access is desired.
Correction of Your Personal Information
If you are registered in our systems and believe that we have recorded incorrect information about you, you have the right to have this data corrected, or you can be given access to correct it yourself. In some cases, we may need to request additional information from you to confirm your identity before granting access. Please contact the data controller if correction is desired.
Deletion of Your Personal Information
If you are registered in our systems but wish for us to delete the information we have about you, you have the right to do so. If you want to delete your data, please contact us via the email address kundeservice@missmaya.no. Please note that in certain cases, there may be reasons that prevent immediate deletion, especially if you have entered into a contract with us, and this data is necessary to maintain that contract. In some cases, we may need to request additional information from you to confirm your identity before granting access. Contact the data controller if deletion is desired.
Limitation of Processing of Your Personal Information
If you are registered in our systems and wish to limit the processing of your personal information, you have the right to request this. You can request that certain processing activities cease, or you can ask us to terminate all processing. Please note that in some cases, there may be legal reasons that prevent such limitations on processing. Deleting data might be an alternative if general limitation is not possible according to applicable regulations. In some cases, we may need to request additional information from you to confirm your identity before making these changes. Contact the data controller if limitation of processing is desired.
Data Portability
If you are registered in our systems, and the collection and processing of this personal information are performed automatically and based on consent, you have the right to transfer this information to other providers. You can request this from us, and you have the right to receive this information in a structured, commonly used, and machine-readable format. You may also have the right to have this data transferred directly from us to another provider, if technically possible. In some cases, we may need to request additional information from you to confirm your identity before we can perform this. Contact the data controller if moving or transferring your personal information is desired.
Withdrawal of Consent for Processing Personal Information
With the exception of information provided in connection with purchases, all processing of personal information at Dia Dia Norge AS is based on consent. You have the right to withdraw your consent at any time, and the processing of this personal information for the specific purpose should then cease. If the information is only used for the purpose from which you withdraw your consent, the information should also be deleted. In some cases, we may need to request additional information from you to confirm your identity before we can perform this. Contact the data controller if you wish to withdraw your consent for one or more processing activities of personal information.
Complaints about the Processing of Personal Information
If you wish to complain about how your information is processed or any other issues related to your personal information, you have the right to do so. We hope you want to send an email or otherwise contact the data controller (you can find the contact details of the data controller at the top of this page). The data controller is responsible for safeguarding your rights and will assist you with any questions you may have.
You also have the right to contact the Norwegian Data Protection Authority (Datatilsynet) if you disagree with decisions or processing methods at Dia Dia Norge AS.